Devolver & Política de reembolso
This Return & Refund Policy explains how Foshan Dongyi Supply Chain Management Co., Limitado. handles returns, refunds, order adjustments, product quality claims, and after-sales support for our yoga wear manufacturing, wholesale, OEM, ODM, and private label services.
1. Overview
Dohyee Yoga is a B2B yoga wear manufacturer and supplier. Our website is designed for product display, business inquiry, quotation requests, catalog browsing, sample discussion, and OEM/ODM cooperation. We mainly serve yoga wear brands, activewear startups, wholesalers, retailers, distributors, sourcing agents, and private label customers.
Because most of our products are made-to-order, customized, branded, or produced according to the buyer’s specific requirements, return and refund conditions may differ from standard retail e-commerce orders.
This website does not provide direct online checkout or online payment. Any order, deposit, balance payment, refund, replacement, or compensation arrangement must be confirmed through written communication, quotation, proforma invoice, sales contract, or other agreed business documents.
2. No Online Payment or Direct Website Refunds
DohyeeYoga.com is an inquiry-based B2B website. Visitors cannot complete purchases, make payments, or receive automatic refunds directly through this website.
- We do not collect payment directly through the website.
- We do not process online checkout refunds through the website.
- All payment terms are discussed and confirmed separately before order production.
- Refund-related matters are handled according to the confirmed quotation, invoice, contract, or written agreement.
3. Custom-Made and Private Label Products
Most yoga wear products supplied by Dohyee Yoga may involve custom fabrics, bandera, tamaños, etiquetas, logos, embalaje, huellas dactilares, bordado, adornos, etiquetas colgantes, or other buyer-specific requirements.
Due to the customized nature of these products, custom-made, private label, OEM, ODM, and made-to-order items are generally not eligible for return or refund once production has started, unless there is a confirmed quality issue caused by our production process.
Non-Returnable Custom Items
Products with custom logos, custom labels, custom colors, special sizing, branded packaging, custom prints, or buyer-approved production details.
Buyer-Approved Production
Once samples, materiales, specifications, or bulk production details are approved by the buyer, changes may not be possible without additional cost.
4. Return Eligibility
Returns may only be considered under limited circumstances and must be approved by our team in writing before any goods are returned.
| Situation | Devolver / Refund Handling |
|---|---|
| Custom-made products without quality issues | Generally not eligible for return or refund. |
| Buyer changes mind after production starts | Generally not eligible for cancellation, return, or refund. |
| Incorrect information provided by buyer | Not eligible for refund if the issue is caused by incorrect size, logo, color, artwork, address, or order details provided by the buyer. |
| Confirmed production defect | May be eligible for repair, replacement, partial refund, discount, credit, or other agreed solution. |
| Shipping damage | Handled according to courier, freight forwarder, insurance terms, and supporting evidence. |
5. Quality Claims
We take product quality seriously. If you believe there is a production defect or quality issue with your order, please contact us as soon as possible after receiving the goods.
To help us review your claim, please provide clear evidence, including:
- Order number, invoice number, or related quotation reference.
- Clear photos or videos showing the issue.
- Quantity affected and carton or batch information if available.
- Detailed explanation of the problem.
- Photos of packaging, shipping labels, or damaged cartons if the issue may be related to transportation.
After receiving the required information, our team will review the case and provide a reasonable solution based on the confirmed facts, production agreement, and product condition.
6. Refunds, Replacements, and Compensation
If a refund, replacement, repair, discount, or credit is approved, the solution will be confirmed in writing. The specific arrangement may depend on the nature of the issue, production status, order value, product type, and original business agreement.
- For minor issues, we may offer a partial refund, discount, repair guidance, or credit for a future order.
- For confirmed serious production defects, we may offer replacement, remake, refund, or another mutually agreed solution.
- Refunds are not automatically processed through the website because the website does not support online payment.
- Any approved refund will be handled through the payment method or business arrangement agreed between both parties.
Please do not send products back without written approval from Dohyee Yoga. Unauthorized returns may be refused and may not qualify for refund, replacement, or compensation.
7. Sample Orders
Sample orders are used to confirm fabric, adaptar, hechura, color, colocación del logotipo, embalaje, and other production details before bulk manufacturing.
- Sample fees are generally non-refundable once sample development has started.
- Custom sample fees may vary depending on material, logo, pattern, printing, embalaje, and development complexity.
- If sample revisions are required, additional sample fees or development costs may apply.
- Bulk order quality will be based on the final approved sample, specifications, and written confirmation.
8. Shipping Costs and Responsibility
Shipping fees, customs duties, import taxes, local charges, warehouse fees, and return freight costs are generally not refundable unless otherwise agreed in writing.
If a return is approved, the responsible party for return shipping costs will be determined according to the reason for return, evidence provided, and the confirmed business agreement.
- If the issue is caused by buyer-provided incorrect information, the buyer is responsible for related costs.
- If the issue is confirmed to be caused by our production mistake, we will discuss a reasonable solution with the buyer.
- If the issue is caused by shipping damage, the claim may need to be handled with the courier, freight forwarder, or insurance provider.
9. Return or Quality Claim Process
To request after-sales support, please contact us by email with complete order and issue details. Our team will review your request and respond with the next steps.
| Paso | Required Action |
|---|---|
| Paso 1 | Contact us by email and provide order reference, photos, vídeos, and issue details. |
| Paso 2 | Our team reviews the claim and may request additional information. |
| Paso 3 | Both parties confirm whether the issue is related to production, shipping, buyer specifications, or other causes. |
| Paso 4 | If approved, we confirm the solution in writing, such as replacement, repair, credit, discount, or refund. |
| Paso 5 | Any approved return must follow our written instructions. Unauthorized returns are not accepted. |
10. Contáctenos
If you have any questions about this Return & Política de reembolso, or if you need after-sales support for a confirmed order, por favor contáctenos: